Questions

What does SnowRental do?
Who is my booking with?
Will I get the model I asked for?
Can I cancel my booking?
How do I get my money back if the shop does not provide equipment of the requested standard?
Can I get a refund?
Can I change my booking?
How do I pay?
Does my booking include insurance?
What if I lose or break the equipment?
Where do I get my equipment from?
How do I complain?
Why should I rent online instead of in resort?
How risky is it?
Can I change my equipment?
Can I just rent boots?
Are poles included with skis?
What are the scores for the shops?
What shoe sizes should I use?
Can I change the shoesize/height/weight entered?
Group Bookings

What does SnowRental do?

We enable you to book snow equipment online from shops in your chosen resort. SnowRental acts as a snow equipment booking agent for shops throughout the World. We make a booking for snow equipment with a shop for you.

Who is my booking with?

Your booking is with a snow equipment shop. At the end of the process on the SnowRental site you will have a booking with a shop in the resort, and your skis will be waiting for you to pick them up. It is as if you had booked directly in the resort - but you will have saved up to 45% off the standard price (depending on dates).

Will I get the model I asked for?

Yes, most of the time. Most shops provide us with a list of models available in each category and you can choose from those. The shop will normally provide the model that you have chosen. However due to the fixed numbers available please be prepared to accept an alternative model of at least the same standard, if not better. Not getting the model chosen does not allow you to refuse the equipment and claim a refund, although not getting equipment from the category chosen does.

Can I cancel my booking?

Yes, if the booking has not started and you contact us at least 1 day before the first day of the commencement of the booking. SnowRental will refund the amount that you paid online, minus a cancellation charge. The cancellation charge is specified during the cancellation process and is no more than 8 EUR (this varies according to the currency, shop and country chosen).

How do I get my money back if the shop does not provide equipment of the requested standard?

In this case make a note of the equipment offered by the shop, and contact us and we will refund any amounts paid online if you did not use the equipment. Where a refund is requested because the equipment was used for a shorter period, the amount to be refunded will be calculated using the cost of renting for the shorter period. Please send us as much information about why the shop did not offer the correct level of equipment as possible as this will help us select only the shops that offer a consistently high level of service for the future.

Can I get a refund?

Yes, normally we refund your booking if there was a problem and you did not use the equipment. If you intend to claim a refund after you have accepted the equipment from the shop, it is important that you agree with the shop the number of days to be refunded. You should obtain written confirmation from the shop clearly showing the exact time and date when the equipment was returned and the number of days of refund agreed with the shop. For full details see our Terms and Conditions.

Can I change my booking?

If you need to add any days to your booking, you can do this in the shop and pay any extra amounts directly to them. Otherwsie, if you need to change any other details of your booking then contact us.

How do I pay?

Depending on the shop you have chosen, you will be asked to pay either a deposit or the full amount. You will be required to pay by debit or credit card online to complete the booking. All transactions are carried out on a secure server where your information is encrypted and kept away from prying eyes. Any remaining amount is paid to the shop in resort when you collect your equipment. Each shop has chosen the payment method(s) they will offer.

Does my booking include insurance?

No insurance is included in any booking. Some shops offer an optional theft and damage guarantee at the time of booking with SnowRental. If you do not choose this option, you will need to arrange cover in the event of loss, theft or damage to the equipment whilst in your care. Some shops may offer this as an extra in resort, if you wish to take the cover offered by the shop then you will be required to arrange and pay for this in resort. Alternatively, check your travel/holiday insurance policy, it may provide the cover you need. Replacing damaged or lost equipment can be expensive, please be sure that you have some kind of cover in the event of loss or theft.

What if I lose or break the equipment?

You are responsible for the equipment for the duration of the booking period. You must report the loss or damage to the shop. If the equipment has been stolen, you are may be required to report this to the police within 24 hours. If you damage the equipment the shop may charge you to repair the equipment or require you to pay for replacement equipment according to the severity of the damage. Ask the shop for their specific instructions and examine your holiday insurance policy. We strongly suggest that you check the exact terms in the shop.

Where do I get my equipment from?

When you arrive in resort, simply go to the ski shop you chose on this site and pick up your equipment. You may be asked to produce a proof of identity, so take along a passport or something similar. You may also be required to leave a deposit, which is frequently a passport or credit card details. You may either present them with the confirmation booking form that you have printed off this web site, or simply quote the booking reference. You must have the booking reference in order to confirm your booking with the shop.

How do I complain?

Online you can take advantage of the discounts that SnowRental has obtained with many shops around the World. Shops are keen to work with us because they can rent direct to you in advance, and therefore give often very large discounts, depending on the week and resort.

If you want to complain about our service, please contact us - we will endeavour to put the problem right.

Why should I rent online instead of in resort?

By renting online now, you can take advantage of some great prices that you will not find in resort. We negotiate collectively on your behalf to get some fantastic reductions.

How risky is it?

Not at all. All transactions are made in a secure environment, using the latest encryption technology. The page which requests your card details will be prefixed by https:// showing that it is a secure connection. In addition you may like to refer to your individual credit card company to see how they offer you protection against online fraud.

Can I change my equipment?

In most cases, yes. Of course this depends on the shop you are using, but in our experience most shops are happy to let you change your equipment if you want to try out a different model, or in fact the model you chose is not what you were looking for.

Can I just rent boots?

No. In our experience most people prefer to try on a variety of boots to find a make and model that fits them well. For this reason we have decided that we can not provide a booking service for boots that would satisfy skiers and boarders using SnowRental.

Are poles included with skis?

Yes. The shop will supply you with a pair of poles to suit your height.

What are the scores for the shops?

These scores are calculated based on the feedback from previous clients. After each booking clients are sent a form asking for their impressions and ratings of the shop. Using these scores you can choose the shop based on your priorities.
Service: The quality of the service in the shop.
Quality: The quality of the equipment received.
Received: Can the shop provide the model asked for.
We value this feedback greatly and if a shop under performs according to our clients we look for a replacement and remove the shop from our network. All clients receive an email after a booking giving them the oportunity to add an opinion.

What shoe sizes should I use?

You can enter either a UK or European shoe size here. This is to help the shop prepare some boots of the right size. In all cases the shop will give you boots to try on based on the information you provide here but if they are not quite the right fit they will find others that do fit. Round half sizes to the nearest size.

Can I change the shoesize/height/weight entered?

The information you supply during the booking process is used by the shop to help prepare your booking. But if you made a mistake whilst entering this information, do not worry you will always be provided with equipment suitable for your actual height and weight when you arrive in the shop.

Group Bookings

We negotiate the best prices with the shops in resort on behalf of all SnowRental customers, so the prices you see are already comparable to group prices you may see elsewhere and are already at the lowest price possible.

However we understand that organising a large group of people can sometimes be a time consuming and thankless task, so we are here to help. We do provide group booking service, just contact us and a member of our team will be your personal assistant in arranging equipment hire for your group. What's more, if you are a large group we will do our best to provide additional incentives to thank you for providing us with the opportunity to organise your group.

Buy goggles gloves hats suncream before you get to resort

Payments with SnowRental are secure and encrypted. We use HSBC to manage our payments and accpet most major forms of payment including Visa and Mastercard.